CSAP

SAMHSA

Conflict Resolution, Part 2

This 1-day workshop is designed for prevention providers who want to improve their ability to effectively manage conflict. This workshop provides a problem-solving framework and explores negotiation and mediation techniques.

Learning Objectives

The objectives are:

(1) apply the problem-solving framework to a local community problem;

(2) increase your understanding of conflict resolution techniques, including negotiation, mediation, and joint problem solving; and

(3) determine when and why to use third-party assistance in a conflict.